| Sampling Factors: |
Location (Not Relevant: All the projects are carried out from one location in Wuxi.)
Customer: There are 2 types of customers:Internal and External customers
Size (Not Relevant: Only one size of projects are carried out.No change in the process enactment.)
Organizational Structure (Not Relevant: Only one business unit is oriented in developing product and deliver service.)
Type of Work (Not Relevant: There are 1 types of project: product.) |
| Sampling Factor Values: |
IC (Customer): Internal customers
EC (Customer): External customers |
| Subgroups: |
Internal: Internal customers
16 People, 2 Basic Units
– IC
External: External customers
12 People, 1 Basic Units
– EC |