Shenzhen CFSS Financial Services Co., Ltd.-2016-CMMI3

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: As only service teams in Shenzhen is included in the appraisal, location is not relevant.) Customer: Service process used is mainly based on the customer types: large national bank and local city bank. Size (Not Relevant: The service process is not based on size, thus size is not relevant.) Organizational Structure (Not Relevant: Only Fianicial Service Group is included in the appraisal, thus Org Structure is not relevant.) Type of Work (Not Relevant: There are two types of services covered by the appraisal: Data Processing and Bank Lobby Service. Since Data Processing is for large national banks only and Bank Lobby Service is for local city banks only, thus it is covered by Customer already and not relevant.)
Sampling Factor Values:	Local City Banks (Customer): It represents customers that are local city banks. National Banks (Customer): It represents customers that are national banks.
Subgroups:	NB: It represents basic units for customers that are national banks and the service provided is data processing. 130 People, 4 Basic Units – National Banks LCB: It represents basic units that serve customers that are local city banks and service provided is bank lobby service. 152 People, 3 Basic Units – Local City Banks