| Sampling Factors: |
Location (Not Relevant: The activities are performed in one single location.)
Customer (Not Relevant: Due to the customer determine the agreement this factor is subsumed by the “Type of work” factor)
Size (Not Relevant: When an evolutive request is higher than 600 ph, such evolutive is consider a development project, so this factor is subsumed by the “Type of work” factor)
Organizational Structure (Not Relevant: Projects and services are managed by following the same organizational structure.)
Type of Work: Under this factor we can distinguish two possible values: Development (new functionality is developed), and Maintenance (maintain existing functionality, “corrective”, “evolutive” and “preventive” maintenance). |
| Sampling Factor Values: |
DEV (Type of Work): This type of service is dedicated to develop new functionalities to customers
MNT (Type of Work): This type of service is dedicated to maintain the functionality of the customers applications (Evolutive, Perfective and Corrective, User Support) |
| Subgroups: |
G1: Development projects
54 People, 5 Basic Units
– DEV
G2: Maintenance services
276 People, 21 Basic Units
– MNT |