| Sampling Factors: |
Location (Not Relevant: Not Relevant – The OU is in the same geographical location as that of the appraised organization. All the software development activities are carried out from this single location, without any influence of the same on internal processes. Thus, location is not a potential differentiator.)
Customer: Relevant – This OU caters to two different type of customers. 1 – External customers – wherein software applications are built and delivered for external customers. 2 – Internal customers – wherein software applications are built in-house (within organization) and delivered to internal customers. This impacts Requirement development and requirement management (RD, REQM), planning and monitoring (PP, PMC) and review / testing (VER, VAL). Thus, customer type is a potential differentiator.
Size (Not Relevant: Not Relevant – Most of the projects are of similar sized team members. There is some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator.)
Organizational Structure (Not Relevant: Not Relevant – OU consists of a single management structure overlooking the software development activities and all functions under this OU adopt the same set of QMS. There is thus no impact or influence on the organization”s standard processes. Hence, organizational structure is not a potential differentiator.)
Type of Work (Not Relevant: Not Relevant – OU consists of projects wherein research and development activities are carried out for all projects. Thus type of work is not a potential differentiator.) |
| Sampling Factor Values: |
EXTN (Customer): These are projects catering to commercial customers, wherein software applications are built and delivered to various external customers
INTN (Customer): These are projects catering to in-house customer, wherein software applications are built and delivered to internal customers |
| Subgroups: |
External: These are projects catering to commercial customers, wherein software applications are built and delivered to various external customers
43 People, 6 Basic Units
– EXTN
Internal: These are projects catering to in-house customer, wherein software applications are built and delivered to internal customers
11 People, 2 Basic Units
– INTN |