| Sampling Factors: |
Location (Not Relevant: All 4 projects are in Shanghai with no process difference with respect to location.)
Customer: There are 2 types of customer: Internal and External. Processes with internal customers are different with those of external customers in the following activities: requirement elicitation and documentation, validation planning, deployment planning, delivery method, and supplier management.
Size (Not Relevant: All basic units are the same size with no differences in process execution.)
Organizational Structure (Not Relevant: Projects in Development Department are all New Development Projects with internal customer, and projects in Product Department are all Customization Projects with external customers. The processes differences are already explained and covered in “Customer” sampling factor.)
Type of Work (Not Relevant: There are 2 types of work: New Development and Customization. New Development type of work is executed in Development Department while Customization type is executed in Product Department. The processes differences are already explained and covered in “Customer” sampling factor.) |