| Sampling Factors: |
Location (Not Relevant: the OU has only one location, in Beijing)
Customer: internal and external
Size (Not Relevant: the sizes of basic units don’t affect the way works are performed, and in a limited range, less than 10)
Organizational Structure: some projects come from R&D center and some of the projects come from Railway Department System Integration
Type of Work: product development, product upgrade and system integration |
| Sampling Factor Values: |
internal (Customer): internal
external (Customer): external
R&D center (Organizational Structure): R&D center
Railway Department System Integration (Organizational Structure): Railway Department System Integration
development (Type of Work): development
upgrade (Type of Work): upgrade
integration (Type of Work): integration |
| Subgroups: |
SG1: development project from R&D center oriented internal customers
22 People, 8 Basic Units
– internal
– R&D center
– development
SG2: upgrade project from R&D center oriented internal customers
11 People, 2 Basic Units
– upgrade
– R&D center
– internal
SG3: integration project from Railway Department System Integration department oriented external customers
51 People, 9 Basic Units
– external
– Railway Department System Integration
– integration |