| Sampling Factors: |
Location (Not Relevant: All the work is done in the OU in Beijing.)
Customer: There are two customer types, CPIC internal client and the governmental SIPO client, in the OU, and which both have some different requirements to the procedures and templates used by the project and product teams respectively in the OU.
Size (Not Relevant: The product and project team size is about 7 persons and it does not have impact to the processes, procedures and templates used by the teams during their development.)
Organizational Structure (Not Relevant: The SW R&D Department develops all patent service related automation and management information software products.)
Type of Work (Not Relevant: The SW R&D Department only develops patent service related automation and management information software products.) |
| Sampling Factor Values: |
Governmental (Customer): The governmental client has some different requirements to the procedures and templates used by the project and product teams during their development.
Internal (Customer): The internal client has some different requirements to the procedures and templates used by the project and product teams during their development as well. |
| Subgroups: |
Subgroup A: CustomerType-Governmental
14 People, 3 Basic Units
– Governmental
Subgroup B: CustomerType-Internal
6 People, 2 Basic Units
– Internal |