| Sampling Factors: |
Location (Not Relevant: All projects are executed from one location: Harbin City)
Customer: Two types of customers: Internal and External
Size (Not Relevant: All projects are approximately of similar size. No difference in process due to size)
Organizational Structure: Two Business units: Mobile Application Development Dept. & Smart City Operations Dept.
Type of Work: Two types of projects: Development and Customization |
| Sampling Factor Values: |
Internal (Customer): Projects developed for internal customers
External (Customer): Projects developed for external customers
Mobile (Organizational Structure): Internal products developed for Mobile Applications department
Smart City (Organizational Structure): External products developed for Smart City Operations department
Dev (Type of Work): Software Development projects for internal customers
Cust (Type of Work): Software Customisation projects for external customers |
| Subgroups: |
G1: Development projects executed for internal customers at Mobile Application Development Department
8 People, 2 Basic Units
– Internal
– Mobile
– Dev
G2: Customization projects executed for external customers at Smart City Operations Department
9 People, 2 Basic Units
– Cust
– Smart City
– External |