| Sampling Factors: |
Location (Not Relevant: The only location involved is Hangzhou.)
Customer (Not Relevant: The only customers that the OU”s projects” work for are the Business Functions of the China Zheshang Bank. The way work is performed does not depend on the Business Functions the project work for.)
Size (Not Relevant: Small projects are classified as Regular Projects, and Large projects as Strategic ones, which are the two Types of Work used by the OU. For this reason the Size factor is the same as the Type of Work.)
Organizational Structure (Not Relevant: All projects belong to the Software Development Center.)
Type of Work: Depending on a project”s strategic value, Design and Go-live plan reviews are performed at department or Center level. |
| Sampling Factor Values: |
Strategic Project (Type of Work): Design & Go-live Review are performed at three organizational levels: Department level; Center level; Project level
Regular Project (Type of Work): Design and Go-live Reviews are performed at Project and Center level only. |
| Subgroups: |
Strategic Projects: Design & Go-live plan reviewed at Center level
74 People, 2 Basic Units
– Strategic Project
Regular Projects: Design and Go-live plan reviewed at Department level.
70 People, 4 Basic Units
– Regular Project |