- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All maintenance and customer service work are performed in the same office premises. Some implementation work is done in the customers office, but all follow the same process.) Customer (Not Relevant: The service is performed based on Engineering Division processes. None of their customers ask them to follow any other process, nor they ask them to change their process in any way.)
Size (Not Relevant: Same process is used for service delivery regardless of the basic unit size.)
Organizational Structure (Not Relevant: Organizational structure is clearly defined for all projects under the Engineering Division, all following the same organization’s standard process.)
Type of Work (Not Relevant: Type of work is only one. All basic units follow the same process.)
Entire OU: The entire organizational Unit is the sample
Sampling Factor Values: All Projects (Entire OU): Subgroup that contains all projects from the OU No Projects (Entire OU): An empty sub-group with no projects
Subgroups: SvcD: Service Delivery
58 People, 4 Basic Units
– All Projects