| Sampling Factors: |
Location (Not Relevant: One location (Bangalore, India))
Customer (Not Relevant: All customers are commercial. The OU offers services to different customers, the base process is same and any differences are handled through standard tailoring process. The tailoring is not significant since it is limited to some of the templates/formats. Hence not considered as relevant sampling factor)
Size (Not Relevant: There is no specific classification of projects into Large Medium Small buckets, same set of standard processes are used)
Organizational Structure (Not Relevant: All projects follow same process standard, there are no department specific processes or guidelines)
Type of Work: There are different types of work covering Development work and Services work being performed. Development work is in alignment with CMMI-Dev model and Services work is in alignment with CMMI-SVC model |
| Sampling Factor Values: |
DEV–Agile (Type of Work): Projects follow Agile Approach
DEV–Waterfall/Incremental (Type of Work): Projects follow waterfall/incremental approach
DEV- Enhancement/ Maintenance (Type of Work): Projects are predominantly enhancement type with some maintenance, that adopt DEV model
SVC–Maintenance/Enhancement (Type of Work): Projects are predominantly maintenance type with some enhancement, that adopt SVC model
SVC–Production Support/Monitoring (Type of Work): Projects that provide production support
SVC–Testing (Type of Work): Projects are of testing type |
| Subgroups: |
1: Projects that follow Agile Approach
13 People, 2 Basic Units
– DEV–Agile
2: Projects that adopt waterfall/incremental approach
89 People, 6 Basic Units
– DEV–Waterfall/Incremental
3: Projects that perform enhancement and maintenance
33 People, 2 Basic Units
– DEV- Enhancement/ Maintenance
4: Services are provided in the form of maintenance and enhancement
12 People, 1 Basic Units
– SVC–Maintenance/Enhancement
5: Services are provided in the form of production support and production monitoring
136 People, 3 Basic Units
– SVC–Production Support/Monitoring
6: Projects that provide Testing services
43 People, 1 Basic Units
– SVC–Testing |