| Sampling Factors: |
Location (Not Relevant: All services are delivered from one location)
Customer (Not Relevant: The customer is interested in the service and as such has never had a say or interest in the process)
Size (Not Relevant: Size does not play a part in differentiating the process – the type of work is different)
Organizational Structure (Not Relevant: There is no difference in the process to be followed based on organization structure as this is one group)
Type of Work: There are two lines of business – Functional and Automation services |
| Sampling Factor Values: |
Functional (Type of Work): Functional testing
Automation (Type of Work): Testing using automation |
| Subgroups: |
Functional: Functional testing – manual
138 People, 9 Basic Units
– Functional
Automation: Testing with a degree of automation in the process
229 People, 10 Basic Units
– Automation |