| Sampling Factors: |
Location (Not Relevant: Location of work performance not relevant to process environment)
Customer: Relates to process environment used as a starting place for establishing defined processes for projects
Size (Not Relevant: Size of the projects is not related to process environment)
Organizational Structure: The organization consists of 2 business units: National Security and F&RS. The only business unit currently performing development is F&RS. National Security Business Unit is not in the scope of the services appraisal.
Type of Work: Services or Development as main focus of work for customers |
| Sampling Factor Values: |
Combined environment (Customer): Contractual requirement to perform all work using client”s standard processes. Citizant processes are integrated to supplement these.
Citizant only (Customer): Citizant projects are expected to use Citizant process environment
Customer only (Customer): Citizant are required to use customer process environment only
National Security (Organizational Structure): Work is performed under National Security Business Unit management
F&RS (Organizational Structure): Work is performed under F&RS Business Unit management
Software Development (Type of Work): Software products are delivered to customers
Services (Type of Work): No software products are delivered. Citizant provides technical support services to customers. |
| Subgroups: |
Software, combined processes: Basic Units in this subgroup deliver software to their customers using as a foundation the customer process environment
12 People, 1 Basic Units
– Combined environment
– F&RS
– Software Development
Services, combined processes: Projects which perform services to their customers using the customer”s process environment as a foundation
15 People, 1 Basic Units
– Services
– F&RS
– Combined environment |