| Sampling Factors: |
Location (Not Relevant: Single(Shenzhen))
Customer: Two(Airline, Agent)
Size (Not Relevant: Sing factor(Focus on project, No differ project by size))
Organizational Structure (Not Relevant: Single(Just one org structure))
Type of Work (Not Relevant: Sing factor(software system development))
Type of Project: Product R&D, Customizing Dev, Upgrade&Maintance |
| Sampling Factor Values: |
Airline (Customer): Supply software service for Airline company
Agent (Customer): Supply software service for agent company or group
Upgrade&Maintance (Type of Project): Supply upgrade& maintance service based-on the current software product
Customizing Dev (Type of Project): Supply customizing service based-on the current software product
Product R&D (Type of Project): Create or build a new software product |
| Subgroups: |
1: Customizing development for Airline customer
20 People, 3 Basic Units
– Airline
– Customizing Dev
2: Little development or manitance servicefor airline customer
28 People, 5 Basic Units
– Airline
– Upgrade&Maintance
3: New product development for agent customer
20 People, 2 Basic Units
– Agent
– Product R&D |