| Sampling Factors: |
Location (Not Relevant: Sing factor(Shenzhen))
Customer: Two Type(Airline, Agent)
Size (Not Relevant: Sing factor(Project))
Organizational Structure (Not Relevant: Just one org structure)
Type of Work (Not Relevant: Sing factor(software system development))
Type of Project: Distinguish the goal of development. |
| Sampling Factor Values: |
Airline (Customer): Supply the software system and service for airline type customer
Agent (Customer): Supply the software system and service for agent of ticket type customer
Product R&D (Type of Project): Aim to research and develop new product or technology
C Development (Type of Project): Aim to meet the customized requirement for the customer.
M&U (Type of Project): Aim to maintain and upgrade for current system |
| Subgroups: |
1: Airline customer & Customized development
50 People, 5 Basic Units
– Airline
– C Development
3: Agent customer & New product development
10 People, 1 Basic Units
– Agent
– Product R&D
2: Airline customer & Maintain development
20 People, 3 Basic Units
– Airline
– M&U |