| Sampling Factors: |
Location (Not Relevant: Not Applicable for Diversity. Only one location, Chennai)
Customer: External & Internal. Yes Relevant. Organization has products / projects servicing internal customers based on a product roadmap. It also executes external projects for its customers. Individual customers of its external projects do not influence process diversity. The internal and external projects have differences in the way requirements are gathered, product roadmaps framed and how they are released.
Size (Not Relevant: No Difference based on team or work size. Small Projects having 1 – 3 members are excluded from appraisal scope.)
Organizational Structure (Not Relevant: No Difference based on Organizational Structure. All teams report into CTI Head.)
Type of Work: Yes. Relevant for Diversity. Development and Maintenance Projects. |
| Sampling Factor Values: |
External (Customer): Projects developed for External Customers
Internal (Customer): Products developed for internal use within the organization and parent company
Development (Type of Work): Development & Enhancement Projects
Maintenance (Type of Work): Maintenance Projects |
| Subgroups: |
G1: External, Development Projects
161 People, 9 Basic Units
– External
– Development
G2: External Maintenance Projects
162 People, 4 Basic Units
– External
– Maintenance
G3: Internal Development Projects
17 People, 2 Basic Units
– Internal
– Development |