Organization Name：
（组织名称） CMA CGM Shared Service Center (India) Pvt. Ltd.
（组织名称） CMA CGM Shared Service Center (India) Pvt. Ltd.
Organizational Unit：
（组织单位） Operations and Business Enabling Units
（组织单位） Operations and Business Enabling Units
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 15, 2017
（评估结束日期） Sep 15, 2017
Lead Appraiser：
（主任评估师） Krishnamurthy Kothandaraman
（主任评估师） Krishnamurthy Kothandaraman
Sponsor：
（发起人） CS Anand
（发起人） CS Anand
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not relevant, Multiple locations but uniform people process practices are practiced and used. Hence location has no bearing on people process implementation.)
Customer (Not Relevant: Not relevant, Similar process structure for all customers. Hence customer has no bearing on people process implementation.)
Size (Not Relevant: Not relevant, Same people practices are used for all BU’s hence size has no bearing on people process implementation.)
Organizational Structure: Different business divisions in the organization may have some bearing on people process execution.
Type of Work (Not Relevant: Not relevant, Similar people processes are used for all types of work hence type of work has no bearing on people process implementation.)Sampling Factor Values: Customer Service Department (Organizational Structure): In this division there are two business units i.e. Export Documentation & GCT & HO Doc and Import documentation. Total strength of this department in terms of man power is 1124 personnel.
F & A Process (Finance and Accounting) Dept. (Organizational Structure): In this division there are three business units i.e. Agency services, HO services and collections, and Functional Process Mgmt. Total strength of this department in terms of man power is 810 personnel.
Global Commercial & Revenue Support Dept. (Organizational Structure): In this division there are three business units i.e. Global Claims, Global tenders & Service Contract & Quotations, and GCCM & Revenue Support. Total strength of this department in terms of man power is 195 personnel.
Operations Support Dept. (Organizational Structure): In this division there are three business units i.e. Equipment Management / Detention and demurrage Service Management / Partner Data Management / Partner Information Management / HO Ops (Head Office Operation / VGM (Verified Gross Margin), Dangerous Goods Support and Port Call Reconciliation. Total strength of this department in terms of man power is 454 personnel.Subgroups: G1: Customer Service Department
1124 People, 2 Basic Units
– Customer Service Department
G2: F & A Process (Finance and Accounting) Dept.
810 People, 3 Basic Units
– F & A Process (Finance and Accounting) Dept.
G3: Global Commercial & Revenue Support Dept.
195 People, 3 Basic Units
– Global Commercial & Revenue Support Dept.
G4: Operations Support Dept.
454 People, 3 Basic Units
– Operations Support Dept.
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