Organization Name：
（组织名称） CMA CGM Shared Service Centre (India) Pvt. Ltd.
（组织名称） CMA CGM Shared Service Centre (India) Pvt. Ltd.
Organizational Unit：
（组织单位） SSCI - IT
（组织单位） SSCI - IT
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 17, 2018
（评估结束日期） Feb 17, 2018
Lead Appraiser：
（主任评估师） HansRaj Takemal
（主任评估师） HansRaj Takemal
Sponsor：
（发起人） CS Anand
（发起人） CS Anand
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Chennai and Mumbai are the locations but there is no major change in the operations. They use one QMS which is web enabled for both locations)
Customer (Not Relevant: All customers are Internal/external to the organization and there is no significant change in process based on customer. Only few templates are mandated for few internal customers which are negligible and projects have taken tailoring)
Size (Not Relevant: Projects executed are medium size and the process does not differ to execute this size of projects. For better sample coverage I have taken other factors)
Organizational Structure (Not Relevant: No change in process based on structure of the organization. They are domain based and hence the sample was done based on domain)
Type of Work (Not Relevant: Development and Services are the type of work but have taken other factors for better coverage in sampling)
Lifecycle: Waterfall, V Model, Support and Implementation
Domain: F&A, F&A Shipping, HR, IT Infra, Customer Service, Legal & Compliance, Operation SupportSampling Factor Values: Waterfall (Lifecycle): Waterfall
V Model (Lifecycle): V Model
Support (Lifecycle): Support
Implementation (Lifecycle): Implementation
F&A (Domain): Finance & Accounting
F&A Shipping (Domain): Finance and Accounting-shipping
HR (Domain): Human Resource
IT Infra (Domain): IT Infrastructure
Customer Service (Domain): Customer Service
L&C (Domain): Legal and Compliance
Operations Support (Domain): Operations SupportSubgroups: FA/Sup: FA/Sup
22 People, 2 Basic Units
– Support
– F&A
FA/Imp: FA/Imp
9 People, 2 Basic Units
– F&A
– Implementation
FA-S/Sup: FA-S/Sup
19 People, 3 Basic Units
– Support
– F&A Shipping
HR/Sup: HR/Sup
13 People, 2 Basic Units
– HR
– Support
IT/Sup: IT/Sup
17 People, 1 Basic Units
– Support
– IT Infra
Cust/Waterfall: Cust/Waterfall
9 People, 2 Basic Units
– Customer Service
– Waterfall
Cust/V Model: Cust/V Model
5 People, 1 Basic Units
– Customer Service
– V Model
F&A/Waterfall: F&A/Waterfall
8 People, 2 Basic Units
– Waterfall
– F&A
F&A/V Model: F&A/V Model
15 People, 3 Basic Units
– F&A
– V Model
L&C/V Model: L&C/V Model
10 People, 2 Basic Units
– V Model
– L&C
OPS/Waterfall: OPS/Waterfall
4 People, 1 Basic Units
– Operations Support
– Waterfall
OPS/V Model: OPS/V Model
5 People, 1 Basic Units
– Operations Support
– V Model
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