| Sampling Factors: |
Location (Not Relevant: All works are done in the corporate HQ)
Customer (Not Relevant: ICT Center serves company internal customers)
Size (Not Relevant: All projects sizes require same works)
Organizational Structure (Not Relevant: All works are done by the ICT Center)
Type of Work: Acquisition works and operations and Support works |
| Sampling Factor Values: |
Acquisition (Type of Work): Acquires software and services
Operations (Type of Work): Operates servers and systems for organizational staffs |
| Subgroups: |
SG-1: Acquisition works
16 People, 5 Basic Units
– Acquisition
SG-2: Operations
19 People, 1 Basic Units
– Operations |