| Sampling Factors: |
Location (Not Relevant: Work is performed at multiple locations, however, location has no impact on process performance.)
Customer (Not Relevant: Customers are similar (i.e. government agencies or other government entities). Customer has no impact on process performance)
Size (Not Relevant: Processes do not change based on the size of the project or the team completing the work, with the exception of typical, allowable tailoring. Size has no impact on process performance)
Organizational Structure (Not Relevant: All work is executed within a single overarching organizational structure. Organizational Structure has no impact on process performance)
Type of Work: Type of work does impact process performance. Some projects are expected to adhere to project management standards for service delivery and the Systems Development Life Cycle (SDLC), while others are strictly service delivery projects |