| Sampling Factors: |
Location (Not Relevant: Just one location – Recife)
Customer (Not Relevant: All customers of OU are considered and sampled for this appraisal. The service processes are the same for all customers)
Size (Not Relevant: Size does not influence the processes)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: All work of OU is considered for this appraisal)
All services: All services underway is included in the organizational unit |
| Sampling Factor Values: |
All Services (All services): All services and work in the UO is included
None services (All services): None services and work in the UO is excluded |
| Subgroups: |
Online trading services subgroup: This subgroup realize activities to support implementation, deployment, use, helpdesk and improvements of Sintese Purchase Platform for Sintese customers
11 People, 2 Basic Units
– All Services |