| Sampling Factors: |
Location (Not Relevant: No significant differece in processes is identified by different locations.)
Customer (Not Relevant: No significant differece in processes is identified by different customers.)
Size (Not Relevant: No significant differece in processes is identified by different size.)
Organizational Structure (Not Relevant: No significant differece in processes is identified by organizational structure.)
Type of Work: Significant differences in processes among different type of work are identifed. |
| Sampling Factor Values: |
Product Delivery (Type of Work): Work for developing products for customers
Support Tool Development (Type of Work): Work for developing support tools for inhouse use |
| Subgroups: |
SG#1: BU”s in SG#1 provide producs for customers.
113 People, 25 Basic Units
– Product Delivery
SG#2: BU”s in SG#2 provide support tools for inhouse users.
18 People, 2 Basic Units
– Support Tool Development |