| Sampling Factors: |
Location (Not Relevant: The appraisal covers Bangalore and Gurgaon Locations and uses same processes and no impact on process implementation)
Customer: Primarily focused on internal and external focused projects
Size (Not Relevant: The appraisal is focused on projects with more than 5 FTEs)
Organizational Structure (Not Relevant: All projects are lead by PMs and managed under IT Services)
Type of Work: Projects focused on Development and Services activities |
| Sampling Factor Values: |
Internal (Customer): The projects developed for internal Concentrix business functions Use
External (Customer): The projects developed and delivered to external customers
Development (Type of Work): Projects focused on full software development life cycle activities
Services (Type of Work): Projects focused on partial development lifecycle activities like maintenance and support |
| Subgroups: |
Internal Development: The projects that are focused on internal development projects
12 People, 2 Basic Units
– Internal
– Development
Internal Services: The projects focused on Internal Services activities
40 People, 2 Basic Units
– Services
– Internal
External Development: The projects focused on external customers covering entire life cycle
30 People, 3 Basic Units
– External
– Development
External Services: The projects focused on external customers and providing support services
45 People, 2 Basic Units
– Services
– External |