| Sampling Factors: |
Location (Not Relevant: Just on location – Recife)
Customer (Not Relevant: All customers are similar (service management for water and sewer using GSAN) and all services/projects are performed following the same processes (not depend of customer))
Size (Not Relevant: All projects/services are executed always for fixed number of people inside of teams. The teams are usually 6-12 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: Work executed not affect the process that is used. They use the same process to create new versions of GSAn software)
All: All work executed that involves software development |
| Sampling Factor Values: |
ALL (All): work executed for OU
None (All): none work executed for OU |
| Subgroups: |
All Software Development: All software development executed for OU
27 People, 2 Basic Units
– ALL |