| Sampling Factors: |
Location (Not Relevant: FCI operates form four locations – Pune, NOIDA, Hyderabad and Bangalore; The process followed is not influenced by location, since project managers and teams are spread across these locations and the project execution process is seamless across locations.)
Customer (Not Relevant: FCI is working with Fujitsu”s Lead Regions who are considered as customers for FCI. Lead regions directly interact with end customers. FCI follows same processes for projects regardless of customers.)
Size: Projects are classified as Small and Large. The lifecycle is tailored for these size projects and hence this factor is considered as relevant.
Organizational Structure (Not Relevant: The organization is structured with respect to type of work. Type of work is already considered as relevant sampling factor. There are no other difference in project implementation with respect to org structure. Hence this is considered as not relevant.)
Type of Work: Type of work performed critical. Business Application Services and Managed Infrastructure Services follow different life-cycles and impact the process performance measurements. Hence this factor is considered as critical. |
| Sampling Factor Values: |
Small (Size): Project is considered as Small if the duration upto 12 months OR has less than 8 Persons.
Large (Size): Project is considered as Large if the duration more than 12 months and more than 7 Persons.
BAS (Type of Work): Business Application Services (BAS) – These are the support projects with ERP, Microsoft, Testing and internet technologies.
MIS (Type of Work): Managed Infrastructure Services (MIS) are the projects providing support services for IT infrastructure. |
| Subgroups: |
Large-MIS: Large projects providing MIS services
469 People, 10 Basic Units
– Large
– MIS
Large – BAS: Large Projects providing BAS Services
640 People, 30 Basic Units
– Large
– BAS
Small – BAS: Small Projects supporting BAS
25 People, 3 Basic Units
– BAS
– Small |