| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. GCI’s Standard process methodology is followed.)
Customer (Not Relevant: All customers are federal clients and have well-defined requirements and hence requirements based service delivery is carried out in all the projects.)
Size (Not Relevant: Size has no impact on process implementation because all the projects are of similar size and standard process methodology is followed based on GCI processes. For project categorization, standard tailoring guidelines are followed which contain variation of organization’s standard processes. CMMI-mapped PWS based projects processes are available.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Professional Services). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) IT Infrastructure and Staff Augmentation Services (2) Software Support and Maintenance Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
IT Infrastructure and Staff Augmentation Services (Type of Work): The Process is to provide IT Infrastructure and Staff Augmentation Services to its customers.
Software Support and Maintenance Services (Type of Work): The Process is to provide software design, development, maintenance and Implementation of support services to its customers. |
| Subgroups: |
IT Infrastructure and Staff Augmentation Services: The Process is to provide IT Infrastructure and Staff Augmentation Services to its customers
8 People, 1 Basic Units
– IT Infrastructure and Staff Augmentation Services
Software Support and Maintenance Services: The Process is to provide software design, development, maintenance and Implementation of support services to its customers.
13 People, 3 Basic Units
– Software Support and Maintenance Services |