| Sampling Factors: |
Location (Not Relevant: All project work is performed in the metropolitan Washington, DC area.)
Customer (Not Relevant: Customer types include federal, state and local government agencies. No difference in process implementation was found relative to the type of customer.)
Size (Not Relevant: The organizational unit is comprised of 2 small projects, each less than 10 staff.)
Organizational Structure (Not Relevant: The organizational unit is comprised of only 2 projects; both operate under Alesig senior management.)
Type of Work: One project maintains a web-based Customer Assistance System tool developed by Alesig for sale to its customers; one project develops a mobile application system. Each project will be included in a separate subgroup. |
| Sampling Factor Values: |
Web-Based (Type of Work): Development and Maintenance
Mobile Application (Type of Work): Application Development |
| Subgroups: |
Web-Based Projects: Description: Systems and software development and maintenance projects
2 People, 1 Basic Units
– Web-Based
Mobile Application Projects: Systems and software development and maintenance projects
2 People, 1 Basic Units
– Mobile Application |