| Sampling Factors: |
Location (Not Relevant: Santiago de Compostela is the unique location of the software development and service delivering center at this company. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer (Not Relevant: There is only a corporate software development and service delivering methodology published by the PMO area. So, customer is not a determining or distinguishing factor affecting the implementation or performance of work.)
Size: Relevant: Minor changes are managed as maintenance activities in the software maintenance service or support requests in the support service, while others are considered enhances and evolving software projects. So, work is performed differently based on the size of the software projects or the service requests.
Organizational Structure: Relevant: The Operations Department is structured in Support Area and Software Area. So, Organizational structure is a determining or distinguishing factor affecting the implementation or performance of work.
Type of Work: Relevant: Several types of work are executed at the organization. So, type of work is a determining or distinguishing factor affecting the implementation or performance of work. |
| Sampling Factor Values: |
Minor requests (Size): When size is minor than 100 hours are considered maintenance activities in the software maintenance service or support requests in the support service.
Other requests (Size): When size is more than 100 hours are considered enhances and evolving software projects.
Software Area (Organizational Structure): This area is responsible for software development projects and software maintenance services.
Support Area (Organizational Structure): This area is responsible for support services.
ERP software projects (Type of Work): SAP software projects.
Professional Services (Type of Work): Assignation of several categories of IT specialists to customer planed tasks using the work method defined by the customer.
Software Maintenance Services (Type of Work): Services related to the continuous assignation of change requests over an existing software product, where the estimated duration is less than 100 hours.
Public, Health, Private and Telco Software Projects (Type of Work): Set of tasks to build a software product during an established time. Also can include enhances and evolving software projects when size is more than 100 hours.
Support Services (Type of Work): End users support, solving the issue in a first or second level. |
| Subgroups: |
Public, Health, Private and Telco Software Projects: New and evolutive Software Development Projects focused in Public, Health, Private and Telco business sector.
53 People, 10 Basic Units
– Public, Health, Private and Telco Software Projects
– Other requests
– Software Area
Support Services: User Support and Technical Assistance Services which are supplied to large final coporations as Vodafone or Galicia Regional Government.
154 People, 8 Basic Units
– Support Area
– Support Services
– Minor requests |