- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are executed at multiple locations. However process followed by projects is consistent across types of projects irrespective of location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However process followed by projects is consistent across types of projects irrespective of customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Projects executed in the OU are of similar size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as a single unit. Projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Software Development / Software Maintenance influences the process as two different types of projects (Software Development Projects and Software Maintenance Projects) are executed in the OU.)Sampling Factor Values: Dev (Type of Work): Projects of software development nature.
Maint (Type of Work): Projects of software maintenance nature.Subgroups: SDM – Dev: SDM – Dev subgroup is involved in providing IT development Services to government agencies.
12 People, 2 Basic Units
– Dev
SDM – Maint: SDM – Maint subgroup is involved in Operations & Maintenance activities. Operations refer to the day-to-day management of an asset in the production environment and include help desks, operational centers, telecommunication centers, and end-user support services. Maintenance refers to the activity necessary to keep an asset functioning as designed during the O&M phase of an investment and include operating system upgrades, technology refreshes, and security patch implementations.
9 People, 1 Basic Units
– Maint