| Sampling Factors: |
Location (Not Relevant: The only location of the unit is Mexico City.)
Customer (Not Relevant: All customers are commercial.)
Size (Not Relevant: All service deliveries are small, they take a few days. The company is organizing their work in the form of quarterly periods.)
Organizational Structure (Not Relevant: It is a very small organization, all work is supervised by the services manager.)
Type of Work: There are 3 types of work in the scope: (1) software, (2) training, and (3) support. |
| Sampling Factor Values: |
Software (Type of Work): Implementation of software solutions oriented to manage operational processes.
Training (Type of Work): Delivery of courses related to process management (e.g. OSSAD methodology, risk management, Eurosoft”s software solutions, etc.)
Support (Type of Work): Technical support to users of Eurosoft”s sofware solutions. |
| Subgroups: |
Subgroup 1: Software Deployment Service: Implementation of the software products of the organization.
2 People, 1 Basic Units
– Software
Subgroup 2: Training Service: Delivery of courses to customers.
2 People, 1 Basic Units
– Training
Subgroup 3: Customer Support Service: Delivery of technical support to customers of the company’s software products.
1 People, 1 Basic Units
– Support |