| Sampling Factors: |
Location (Not Relevant: All projects are executed out of Noida office. Staff is commonly sent to client locations for delivery of services)
Customer (Not Relevant: Services provided to customer are influenced by type of work requested by the customer)
Size (Not Relevant: Projects are not classified into size buckets, same processes apply irrespective of current team sizes)
Organizational Structure (Not Relevant: Organization structure is designed to support services and projects for the types of work being performed)
Type of Work: Turnkey projects, facility management & support services are the major types of work |
| Sampling Factor Values: |
Turnkey Projects (Type of Work): These projects perform Supply, Installation, Testing & Commissioning (SITC) work
Services – Fixed Bid (Type of Work): Infrastructure services for customers where there is a fixed bid contract
Services – After Sales (Type of Work): After Sales Support for IT Infrastructure |
| Subgroups: |
SITC: Fixed Bid Turnkey Projects using the SITC lifecycle to Supply, Install, Test & Commission IT Hardware and Software to develop a client”s IT Infrastructure. FTE is 30.33
30 People, 2 Basic Units
– Turnkey Projects
Services AMC-FMS: Fixed Bid IT Facility Management Services using fixed number of resources provided onsite to customers as per the Services Lifecycle. FTE is 12.9
13 People, 2 Basic Units
– Services – Fixed Bid
Services IASS: Warranty & After Sales Service (need based) support for hardware/ software provided to customers as per the Services Lifecycle. FTE is 10.2
10 People, 1 Basic Units
– Services – After Sales |