| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. PCS Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied. All customers are federal clients and have well-defined requirements and hence requirements based activity is carried out in all the projects.)
Size (Not Relevant: Size has no impact on process implementation because all the projects are of similar size, and Standard process methodology is followed based on PCS processes. For project categorization, standard tailoring guidelines are followed which contain variation of organization’s standard processes. CMMI-mapped PWS based projects processes are available.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Service Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solution Services (2) Staff Augmentation Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
Software Solution Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions
Staff Augmentation Services (Type of Work): The process is to provide Staff Augmentation Services to its customer. |
| Subgroups: |
Staff Augmentation Services: The Process is to provide Staff Augmentation Services to its customer.
20 People, 8 Basic Units
– Staff Augmentation Services
Software Solutions Services: The Process is to provide software design, development, maintenance and Implementation of support services to its customers.
8 People, 2 Basic Units
– Software Solution Services |