| Sampling Factors: |
Location (Not Relevant: Location does not influence processes. This sampling factor is judged to not apply.)
Customer (Not Relevant: Work is not performed differently based on the customer. This sampling factor is judged to not apply.)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. This sampling factor is judged to not apply.)
Organizational Structure (Not Relevant: All work is performed within the Division of Managed Services Programs organization. This sampling factor is judged to not apply.)
Type of Work: This sampling factor is judged to apply. Although all projects perform the same type of work – one factor must be selected for SAS. |
| Sampling Factor Values: |
Helpdesk (Type of Work): Projects providing helpdesk development work
Non Helpdesk (Type of Work): Projects that do not provide helpdesk development work |
| Subgroups: |
1: All projects that provide helpdesk development work
37 People, 1 Basic Units
– Helpdesk
2: All projects that do not provide helpdesk development work
0 People, 0 Basic Units
– Non Helpdesk |