Telesis Corporation-2013-CMMI2

CMMI认证查询 cmmirz 8年前 (2013-10-10) 214次浏览 0个评论
Organization Name:
(组织名称)
Telesis Corporation
Organizational Unit:
(组织单位)
Customer Support Solutions Division
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Oct 11, 2013
Lead Appraiser:
(主任评估师)
Jeffrey Cummings
Sponsor:
(发起人)
Payal Tak
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: All projects are in Beltsville MD.)
Customer: Projects serve different federal agencies / customers
Size (Not Relevant: All projects are between 4 and 18 staff)
Organizational Structure (Not Relevant: All projects are managed similarly and report to the Director of Customer Support Solutions)
Type of Work (Not Relevant: All projects are help desk / contact center oriented)
Sampling Factor Values: Consumer-based (Customer): Customer is external to the agency
Government – based (Customer): Customer is internal government employees
Subgroups: Customer – Consumer based: These customers service external consumer based customers
22 People, 2 Basic Units
– Consumer-based
Customer – Government based: These customers service internal government based customers
41 People, 3 Basic Units
– Government – based

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