| Sampling Factors: |
Location (Not Relevant: Same office)
Customer (Not Relevant: Same customer)
Size (Not Relevant: relatively consistent granularity)
Organizational Structure (Not Relevant: Same customer requirements)
Type of Work: New development and O&M |
| Sampling Factor Values: |
O&M (Type of Work): Maintenance mode software
New Development (Type of Work): Current development efforts |
| Subgroups: |
O&M: O&M Projects
12 People, 13 Basic Units
– O&M
Current Efforts: New Development
12 People, 6 Basic Units
– New Development |