| Sampling Factors: |
Location (Not Relevant: Location does not influence process implementation: all projects are located in the Washington, DC area.)
Customer (Not Relevant: There are no customer requirements that require a deviation from the OU”s standard processes.)
Size (Not Relevant: Process does not vary according to the size of the project: all projects are small, typically 3 to 15 FTEs.)
Organizational Structure (Not Relevant: All projects are implemented within the High Technology Services Group, which has a single standard process managed at the group level.)
Type of Work: Type of work influences the processes implemented. |
| Sampling Factor Values: |
maintenance (Type of Work): enhancement, O&M, maintenance work
development (Type of Work): development of new systems |
| Subgroups: |
Maintenance: software engineering enhancement and maintenance projects
43 People, 5 Basic Units
– maintenance |