| Sampling Factors: |
Location (Not Relevant: All the services are executed from one geography)
Customer: Government customers and Commercial customer
Size (Not Relevant: All are projects vary very little in size hence no difference in process implementation)
Organizational Structure (Not Relevant: There is only one Service department and they report to MD of the organization)
Type of Work (Not Relevant: Type of work is not relevant as they provide only one type of Service) |
| Sampling Factor Values: |
Government (Customer): Maintaining Government hospital management system
Commercial (Customer): Providing and Maintaining the automated hospital management system in commercial sector. |
| Subgroups: |
SG1: Government customers
18 People, 2 Basic Units
– Government
SG2: Commercial Customers
21 People, 3 Basic Units
– Commercial |