| Sampling Factors: |
Location (Not Relevant: No though connected to Org Structure – Location is deemed to be the location of the regional pod, not the location of where the account or client is based. Therefore, location could also be considered to cover an element of the “Organizational Structure” factor)
Customer (Not Relevant: No – A single pod may support many customers/accounts but using the same process for the same services – No Client has mandated a requirement for CMMI-SVC)
Size (Not Relevant: No – All pods are structured the same, regardless of size or clients -Monetary value doesn”t influence how the pod is managed in line with process, though it may mean greater management interest -Pods are not classified as strategic or otherwise.)
Organizational Structure (Not Relevant: No – All pods are structured and operate in the same manner, regardless of size or client)
Type of Work: Types of Services delivered by the pod to customers eg Platform (Unix, Wintel, Storage/Back-up, X86, etc) or Workplace (Virtual Desktop Services, Productivity, Communication & Collaboration, Applications & Device, etc) |
| Sampling Factor Values: |
Platform Only (Type of Work): Platform Services (Unix, Wintel, Storage/Back-up, X86, etc)
Workplace Only (Type of Work): Workplace Services (Virtual Desktop Services, Productivity, Communication & Collaboration, Applications & Device, etc)
Combination (Type of Work): Performing platform and workplace services |
| Subgroups: |
G1: Platform Only
654 People, 4 Basic Units
– Platform Only
G2: Workplace Only
455 People, 3 Basic Units
– Workplace Only
G3: Combination of Platform and Workplace
1617 People, 6 Basic Units
– Combination |