| Sampling Factors: |
Location (Not Relevant: No effect. Projects and support groups at same location)
Customer: Different processes are established for external and internal customers
Size (Not Relevant: No influence on the process implementation, all projects are of a similar size)
Organizational Structure (Not Relevant: No effect. OSSP applies to R&D Department and work is performed in same organizational structure)
Type of Work (Not Relevant: No influence on the process implementation) |
| Sampling Factor Values: |
Internal (Customer): Internal customer for inhouse application
External (Customer): External customers for applications |
| Subgroups: |
Internal: Internal enterprise software for management of enterprise
6 People, 1 Basic Units
– Internal
External: External customers
10 People, 2 Basic Units
– External |