| Sampling Factors: |
Location (Not Relevant: Is not relevant as Projects are at various locations but managed from ROCKVILLE, MD 20850 office. No differences in processes implementation were noted based on location.)
Customer (Not Relevant: There is no influence by customer to define customer specific process and Processes which are implemented is essentially same for all the customers, so customer is not a relevant sampling factor.)
Size (Not Relevant: The business activities and processes in the OU are not differentiated by project team size.)
Organizational Structure (Not Relevant: Organizational structure is not relevant as all projects follow the same organizational processes and report to the same senior management)
Type of Work: IT Management Services Projects and IT Consulting Services Projects. |
| Sampling Factor Values: |
IT Management Services Projects (Type of Work): IT Management Services Projects based on customer requirements.
IT Support Services Projects (Type of Work): IT Support Services Projects based on customer requirements |
| Subgroups: |
SG1: Service Lifecycle activities covering IT Management Services Projects processes
14 People, 1 Basic Units
– IT Management Services Projects
SG2: Service Lifecycle activities covering IT Support Services Projects processes
10 People, 1 Basic Units
– IT Support Services Projects |