| Sampling Factors: |
Location (Not Relevant: Not relevant – All locations follow the same process)
Customer (Not Relevant: Not relevant – The primary customer for the development and maintenance projects is CMS)
Size (Not Relevant: Not relevant – There is no provision in the process to accommodate size)
Organizational Structure (Not Relevant: Not relevant – All elements of the company follow the same process)
Type of Work: Relevant – They are doing development/maintenance work and help desk services for CMS |
| Sampling Factor Values: |
Development (Type of Work): Includes both development and maintenance
Services (Type of Work): Help desk and technical support |
| Subgroups: |
Development: Development and O&M
124 People, 6 Basic Units
– Development
Services: Help desk and tech support
9 People, 1 Basic Units
– Services |