| Sampling Factor Values: |
Development (Type of Work): This type of work involves, requirements elicitation, design, development and implementation.
Maintenance (Type of Work): Maintenance work involves, handling of change requests and defect fixes with impact assessment, enhancement/fix implementation, testing and release; minor fixes and query handling driven by Service Level Agreements.
Support (Type of Work): Production support projects includes IT incident management requests handling, minor enhancement and defect fixes driven by Service Level Agreements.
BPO (Type of Work): Business solution requests calls are processed with business process flows and data analytics. Driven by Service Level Agreements.
Waterfall (Life cycle): This is a full development life cycle from requirements developments to analysis till implementation.
Agile (Life cycle): Agile method works on the sprint principle with requirement changes and continuous integration for quicker delivery.
BPO (Life cycle): BPO life cycle is used in back office processing. It includes phases like presales, solution design, transition, launch, stabilization, and closure.
App.Management (Life cycle): The Application Management Model details the processes related to software maintenance that includes error corrections,enhancements of capabilities,deletion of obsolete capabilities, and optimization.
V process (Life cycle): The V-Model demonstrates the relationships between each phase of the development life cycle and its associated phase of testing. Its a software development life cycle and an extension of waterfall model. |
| Subgroups: |
G1 Dev-Waterfall: Maintenance projects executed with a full development waterfall model life cycle that includes, requirements elicitation, analysis, design, development, testing and implementation.
31 People, 3 Basic Units
– Development
– Waterfall
G2 Maint-AppMngmnt: Maintenance type of projects involving change request handling, defect fixes with impact assessment, minor fixes, testing, release driven by Service Level Agreements
182 People, 20 Basic Units
– App.Management
– Maintenance
G3 Support-AppMngmnt: Support type of projects handle IT incident, minor enhancements and defect fixes controlled by Service Level Agreements
132 People, 12 Basic Units
– Support
– App.Management
G4 Dev-Agile: This type of work involves, requirements elicitation, analysis, design, development, testing and implementation using Agile methodology.
25 People, 12 Basic Units
– Agile
– Development
G5 Dev-V process: This type of work involves a full development life cycle that covers requirements elicitation, analysis, design, coding, testing and implementation with V methodology.
217 People, 14 Basic Units
– Development
– V process
G6 BPO-BPO: This type of work involves business problem requests recieved through different touch points are analysed along the business process with data analytics to provide business solutions and controlled by Service Level Agreements. Process followed is BPO methodology.
339 People, 4 Basic Units
– BPO
– BPO |