NTT Data Inc-2016-CMMI5

CMMI认证查询 cmmirz 8年前 (2016-11-30) 705次浏览 0个评论
Organization Name:
NTT Data Inc
Organizational Unit:
Development, Enhancement , Maintenance, Support and BPO programs
Maturity Level:
Maturity Level 5
Appraisal End Date:
Dec 01, 2016
Lead Appraiser:
Krishnamurthy Kothandaraman
Sampling Summary:
Sampling Factors: Location (Not Relevant: Type of work performed is identical across locations and utilizes standard process defined at organization level.)
Customer (Not Relevant: As an organization, NTT believes uniform display of quality and experience to customers. Hence, the common processes idealized in the QMS is the basis for every customer.)
Size (Not Relevant: Average team size is varying within a narrow range and by nature of project, their complexities are manageable due to the technologies consistently being employed and domains)
Organizational Structure (Not Relevant: Project structures are derived from the organizational norms, hence identical hierarchy is practiced to assure uniform cascading of information up the structure to ensure better control and coordination)
Type of Work: By nature of work, variability is observed as development, maintenance, support and BPO kind of activities.
Life cycle: Different types of work are executed with different process life cycles. Process life cycles are significantly different and will be a relevant factor
Sampling Factor Values: Development (Type of Work): Development projects following a water fall life cycle. It is a full development life cycle from requirements elicitation to design, development and implementation.
Maintenance (Type of Work): Maintenance includes small enhancements and bug fixes kind of ticket based work with identical lifecycle that includes fix identification, impact assessment, implementation, testing and release.
Support (Type of Work): Support projects are ticket based activities to service user requests and minor enhancements driven based on service life cycle and service level agreements.
BPO (Type of Work): BPO projects are back office data processing management projects having a service life cycle that covers operational business processes.
Waterfall (Life cycle): This is a complete life cycle that starts with requirements collection, elicitation, design, coding, testing, implementation
Iterative (Life cycle): Iterative method works on iteration principle with continuous enhancement and evolution.
V-process (Life cycle): The V model demonstrates the relationships between each phase of the development life cycle and its associated phase of testing. It is a software development life cycle and an extension of waterfall model.
Application Management (Life cycle): The Application Management Model details the processes related to software maintenance that includes error corrections, enhancements of capabilities, deletion of obsolete functions and optimization
BPO (Life cycle): BPO life cycle is used in back office processing. It includes phases like presales, solution design, transition, launch, stabilization and closure
Subgroups: G1 Dev-Waterfall: Development project following a full development life cycle that includes requirements elicitation, analysis, design, development, testing and implementation
128 People, 5 Basic Units
– Development
– Waterfall
G2 Dev-Iterative: This type of work involves requirements elicitation, analysis, design, development, testing and implementation in iterations
188 People, 10 Basic Units
– Iterative
– Development
G4 Maint-Application Management: Application management model details the process related to software maintenance that includes error correction, enhancement of capabilities, deletion of obsolete elements and optimization.
1848 People, 82 Basic Units
– Maintenance
– Application Management
G5 Support-Application Management: Support type of projects handle IT incidents, minor enhancements and defect fixes and controlled by SLAs
466 People, 29 Basic Units
– Application Management
– Support
G6 BPO-BPO: This type of work involves business problem requests received through different touch points are analyzed along the business process with data analytics to provide business solutions and controlled by SLAs. Process follows BPO methodology.
991 People, 17 Basic Units
G3 Dev-V process: This type of work involves a V life cycle that covers requirements handling, design, coding, testing
188 People, 13 Basic Units
– V-process
– Development

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