| Sampling Factors: |
Location (Not Relevant: No effect. Projects and support groups at same location in Zhengzhou)
Customer (Not Relevant: The products are developed as generic items. Currently no customer differentiation occurs.)
Size (Not Relevant: All small sized projects and no process differentiation occurs on the basis of size)
Organizational Structure (Not Relevant: All projects are conducted within the one department (R&D Department). There is no impact from organisational structure on project differentiation)
Type of Work: Training and CRM applications |
| Sampling Factor Values: |
Training (Type of Work): Training applications
CRM (Type of Work): CRM applications |
| Subgroups: |
Training: Training applications
6 People, 2 Basic Units
– Training
CRM: CRM applications
3 People, 1 Basic Units
– CRM |