| Sampling Factors: |
Location (Not Relevant: Not relevant as all work is carried out of the same location)
Customer (Not Relevant: Not relevant as all customers receive similar type of services)
Size (Not Relevant: Not relevant as all work is of similar size and use the same processes)
Organizational Structure (Not Relevant: Not relevant as all work is housed in one departments)
Type of Work: Relevant as Systems Integration work is handled differently from Service Desk activities |
| Sampling Factor Values: |
Systems Integration (Type of Work): Handles IT Systems Integration type activity
Service Desk (Type of Work): Handles help and service desk type of activity |
| Subgroups: |
SYSINT: The workgroup providing systems integration services
16 People, 2 Basic Units
– Systems Integration
SERVDSK: The workgroup providing service desk and help desk type services
8 People, 1 Basic Units
– Service Desk |