| Sampling Factors: |
Location (Not Relevant: Just one location (Maringá) is considered for this appraisal)
Customer (Not Relevant: All DB1 (software development) customers are considered in this appraisal and all projects are performed following the same processes (not depend of customer))
Size (Not Relevant: All projects are executed for fixed number of people on team. Size does not influence the process followed by team to execute the projects)
Organizational Structure (Not Relevant: All parts of OU is involved on software development are select to be appraised. All projects under the OU use the same structure)
Type of Work: Projects and maintenance use different process and follow a different type of work for projects |
| Sampling Factor Values: |
Maintenance (Type of Work): work that is realized to do the evolution of software products of DB1
Projects (Type of Work): Work that is realized to develop software by demand for customers |
| Subgroups: |
Maintenance Subgroup: This group execute the development and maintenance of all software products of DB1 that is used for more than 400 customers
71 People, 4 Basic Units
– Maintenance
Project Subgroup: This group execute the development of specific software projects for customers.
57 People, 3 Basic Units
– Projects |