| Sampling Factors: |
Location (Not Relevant: No influence on the process implementation because all work is done in Wuhan)
Customer (Not Relevant: No influence on the process implementation because of only enterprise customers)
Size (Not Relevant: No influence on the process implementation, less than or equal to 20 persons)
Organizational Structure: System Integration Department and IT Service Department
Type of Work: System Integration and IT Service |
| Sampling Factor Values: |
SID (Organizational Structure): System Integration Department
ISD (Organizational Structure): IT Service Department
SIS (Type of Work): Providing system integration engineering service
ITS (Type of Work): Providing IT solution and service |
| Subgroups: |
SG1: Providing system integration engineering service
26 People, 3 Basic Units
– SID
– SIS
SG2: Providing IT solution and service
35 People, 7 Basic Units
– ITS
– ISD |