| Sampling Factors: |
Location (Not Relevant: All BUs operate from the same location and use the same Quality System)
Customer (Not Relevant: All BUs follow the processes from the same QMS. Customers do not impact the basic process)
Size (Not Relevant: All BUs are of similar size hence the process implementations are similar)
Organizational Structure (Not Relevant: All Business Unit heads report to the same Manager and follow the same Quality Process)
Type of Work: Two Development Projects and Three services projects |
| Sampling Factor Values: |
DEV Project (Type of Work): Software Development full Life cycle projects
SVC Projects (Type of Work): Maintenance Projects |
| Subgroups: |
DEV: Three Full Life Cycle Development Projects
24 People, 3 Basic Units
– DEV Project
SVC: Two Maintenance Projects
10 People, 2 Basic Units
– SVC Projects |