| Sampling Factors: |
Location (Not Relevant: Single location of operation. This location is not a potential sampling factor)
Customer (Not Relevant: Similar customer types with similar needs.This customer is not a potential sampling factor.)
Size (Not Relevant: Size is not significant as similar size work requests)
Organizational Structure (Not Relevant: Small organization, single site, and flat organization structure)
Type of Work: 3 types of work profiles identified: 1.Data Centre Operations Support 2.End-user Computing & Server Support 3.Helpdesk Services |
| Sampling Factor Values: |
Data Centre Operations Support (Type of Work): These are services related to Data center operations
End-user Computing & Server Support (Type of Work): These are services related to End-user Computing and Server Support activities
Helpdesk Services (Type of Work): Thes are services related to Help Desk operations for the users related problems |
| Subgroups: |
Data-COS: Data Centre Operations Support
23 People, 3 Basic Units
– Data Centre Operations Support
End-user CSS: End-user Computing & Server Support
14 People, 4 Basic Units
– End-user Computing & Server Support
Helpdesk: Helpdesk Services
24 People, 3 Basic Units
– Helpdesk Services |