| Sampling Factors: |
Location (Not Relevant: All work is done in Shanghai)
Customer (Not Relevant: The same processes are used for all customers)
Size (Not Relevant: Operations groups all use the same processes regardless of size)
Organizational Structure (Not Relevant: All operations groups and projects are in the same organization and use the same set of processes)
Type of Work: IT support |
| Sampling Factor Values: |
Operations group (Type of Work): Support for end users in various application areas
Other work (Type of Work): Support or development for other than operation”s customers |
| Subgroups: |
Operations: Support for end users in various application areas
44 People, 7 Basic Units
– Operations group |